Accessible Tourism on Kangaroo Island: Emu Ridge Eucalyptus Accessibility Guide

Planning an accessible trip to Kangaroo Island? Emu Ridge Eucalyptus is proud to offer one of the island’s most inclusive visitor experiences, designed to welcome guests of all abilities. From step-free access and wheelchair-friendly facilities to multilingual resources, sensory-friendly spaces, and trained staff, our site ensures comfort, safety, and ease for every visitor. Whether you’re exploring our tours, enjoying local food and drink, or attending an event, this accessibility guide helps you confidently plan your visit to one of Kangaroo Island’s most unique attractions.

Business Overview

The business has the following products/services available:

• Tour/Transport
• Attraction
• Food and Drink
• Event

Our business caters for the following disability types:

• Blind or low vision
• Deaf or low hearing
• Limited mobility
• Wheelchairs or mobility scooters
• Food allergies or intolerances
• Cognitive or people on the Autism Spectrum

Bookings

The business offers the following methods for bookings and enquiries:

• Phone
• Email
• Web portal
• Our forms have high contract boxes and submit boxes
• Staff have undergone disability awareness and training

Emergency Management

• The business has an emergency management and evacuation plan for guests with a disability
• Emergency and evacuation procedures are explained on arrival
• Guests with disabilities are noted in the guest log book for emergency and evacuation purposes

Communications

• Our business offers the following alternative communication methods
• Plain English
• Magnifiers
• Videos in 9 different languages and brochures translated in 12 languages
• There is easy to read signage and information (e.g. menus and emergency information)
• There are Picture boards

Picture Board Image(s)

Post Office

We have introduction brochures in 12 languages. Our video presentation is in different languages.

Other Information

• For bookings made onsite, the ticket booth/counter/box office is accessible for people using a wheelchair
• The business accepts the companion card

Guide Dog and Service Animals

• The business provides a secure area with shade and water for service animals
• The business provides a toilet area for service animals
• Bowls, bedding, etc. are provided for service animals

The business provides the following services for services animals:

• We have a fenced Animal area including trees, water and places to lay down.
• We are dog friendly in all parts of the business

General

Pre-arrival, arrival and reception

The business has the following in place to support guests during pre-arrival, arrival and reception:

• Booking information and websites are compatible with screen readers
• There is a reception/public entryway.
• Seating available at reception
• A lower counter at reception/ticket office
• A clipboard to allow check-in/ticket purchase whilst seated
• A tablet with text to voice or pen and paper at reception to aid in communication
• Picture Board at reception to aid in communication
• Lighting in the reception area is even and glare free
• Large print information sheets and registration forms
• Information and maps are available in written form
• A step free map/guide
• A familiarisation tour

Additional Information from the business:

The following steps are in place to ensure that people with fatigue related to their disability are not disadvantaged by long wait times:

• We have seating available all through the premises and around the site for anyone who needs to rest.
• If a guest has fatigue or any special needs, we’re happy to offer support or adjust our service to help make their visit easier.
• Our staff are always here to help

In addition, the following further information can assist guests:

• We are not a accommodation facility so we don’t have rooms etc for customers.
• They don’t bring luggage etc. here.

Cognitive Impairment Support

The business has the following in place to support guests during pre-arrival, arrival and reception:

• Documents are available in plain English for people with cognitive impairment (This may include instructions, guides, menus and general information)
• A “social script” guide to your premises or attraction describing the sights, sounds and smells to aid parents/carers prepare visitors in advance
• The ‘social script’ is available in word and other editable formats
• Quiet periods or early opening times for people on the Autism Spectrum
• A space for parents and children on the Autism Spectrum

Car Park and Access amenities

The business has the following Car Park and Access amenities:

• A drop off zone
• Designated disabled parking bays
• Level or ramped access from the car park to the entrance
• The accessible entrance is clearly signed from the parking bay
• Kerb ramps are in place where a pavement or walkway needs to be crossed

In addition, the following further information can assist guests:

• We don’t have public transport on Kangaroo Island

Entry

The business has the following amenities/systems in place for entry:

• A drop off point close to the entrance
• A path of access to the building is slip resistance and even
• A path of access to the building is clear of obstruction
• Self opening entry doors or fitted with a self closer
• Glass doors are fitted with a visual sighting strip
• Door jams/doors are of a contrasting colour to surrounding walls
• Door handles are of a contrasting colour to the door
• Signage is written in a contrasting colour
• Signage is written in a Sans Serif font and use upper and lower case letters
• The entry door is a minimum of 850mm wide
• The entry door has self opening or a light opening pressure (for manual operations)
• The entrance sill is less than 13mm
• There a clear space of at least 1500mm x 1500mm in front of all doors.
• The entrance door mats have a thickness less than 13mm and a width of 7500mm or greater

Lifts

In addition, the following further information can assist guests:

• No where needed for lifts

Internal Spaces

• Clear and unobstructed routes through and between buildings
• Interior walls are matte or low sheen
• Floors, walls, counters and furniture are of contrasting colours
• Any protruding or overhanging obstructions are at least 2meters above the floor or are protected
• Menus are available in large print or Braille
• Tableware/glassware contrast with the table surface or table cloth
• Floor surfaces are hard or short pile carpet
• Seating is available for guests unable to stand for long periods
• Accessible facilities are clearly signed and visible from all areas
• All corridors greater than 900mm
• There is a quiet space for parents and children on the Autism Spectrum

Public areas

The public areas have the following amenities in place:

• Display units, Televisions, Video displays etc. are open captioned
• Even lighting
• Seating

Displays, exhibits, commentary and live performances

For displays, exhibits, commentary and live performances the following amenities are in place:

• Seating
• Wheelchair accessible spaces/seating
• A written transcript where audio description is provided i.e. display commentary, tour commentary

External Paths

External paths of travel:

• Surfaces are concrete, asphalt, smooth paving or hard packed fine gravel (max aggregate size 13mm)
• Paths or slopes longer than 15 metres have resting places or seats
• Pathways are wider than 900mm
• There 3 successive steps or less on any path or at any doorway
• Any paths having steps are clearly identified as non-wheelchair accessible
• Step free routes clearly signed

Ramps

Ramps have the following amenities are in place:

• There are ramps.
• All fixed ramps are 1:14 or less
• Hand rails are fitted
• Long ramps (more than 10m) are 1:20 or less
• Ramps have a raised edge of at least 100mm

Public Toilets/Adult change facilities

Public Toilets/Adult change facilities have the following amenities are in place:

• There is an accessible toilet for public use
• The door is at least 850mm wide
• There is a minimum of 850mm beside the toilet
• Handrails are fitted
• The toilet seat is 460mm above the floor
• There is 190cm x 220cm mm of clear space in front of the toilet
• The toilet seat of a contrasting colour to the floor
• The toilet seat is460mm above the floor
• There is a registered changing places facility

Tour/Transport

Route Planning

In addition, the following further information can assist guests:

• Walking Tours
• Operated on a step free route
• Multi-paced to account for slower walkers
• Hearing aid compatible

Guides

Guides have been trained in the following

• Use of clear/simple English
• Correct pronunciation for lip readers
• There is a audio description of surroundings

Attractions

Attractions Basics

A park map is available here:
https://www.emuridge.com.au/tours

Common Areas

Play Spaces

• Level access is provided to play spaces
• There wheelchair accessible activities
• The play space contains cognitive play panels
• The play space contains tactile play panels or activities
• The space contain colour contrasting elements
• Seating is provided in or around the play space

Food & Drink

Dining Spaces

The dining spaces have the following facilities/amenities in place:

• The entrance has level access
• The doorway is at least 850mm wide
• There is level access through the dining area
• Chairs are moveable to allow for wheelchairs to be seated at the tables
• All glass doors and full height windows have contrast markings
• There are areas of full lighting
• There are large print menus
• There are Plain English menus
• There is an accessible toilet

Our business caters for the following dietary requirements:

• Sugar free (diabetic)
• Gluten free (celiac)
• Lactose free (dairy free)
• Low fat and fibre with no gastric content
• Low potassium
• Low sodium
• Nut free
• Additive free
• Organic
• Vegetarian
• Vegan
• Kosher
• Halal

There are procedures in place to avoid cross-contamination of food products:

• We are fully compliant in food handling and food safety. We adhere to these guidelines and also have training.
• There is a sample menu available online.

Café menus are available here:
https://www.emuridge.com.au/cafe

Events

Events

Events have the following facilities/amenities in place:

• There is step free access throughout the venue
• All ancillary areas are step free e.g. breakout rooms, dining areas, outside areas and exhibition spaces
• All stage areas including speaker platforms are accessible
• Accessible toilets are available at the venue
• There is clear signage throughout the venue including accessible routes and accessible facilities
• Wheelchair designated seating is provided
• We cater for varying group sizes
• Our event can be booked from the main web site
• All presentations are captioned
• There is good circulation space with the number of people expected to allow people with a disability to move around freely
• Food and water is available for guide and service animals
• The event is outdoors
• Portable accessible toilets are available
• Seating is at regular intervals
• Accessible car parking is available
• There are designated drop-off points
• Quiet rooms, marquees or spaces are available

In addition, the following further information can assist guests:

• We don’t often have events and if it is its hired out by different organisations.